Respond to any complaint in Egypt within 24 hours and resolve in 48 hours
Free inspection and investigation on site of any issue raised.
Qualified staff who will seek to offer impartial advice and help.
Lifetime maintenance support.
Lifetime guarantee on all Lecico sanitary ware items.
Our Shipping Policy
Supplying to all cities around Egypt.
We are offering free shipping available inside 9 cities .
The average period to receive the order is within 9 working days between 9am to 7pm. (Call us to check on 19883 or 01155519883)
Working days are from Saturday to Thursday and do not include weekends or official holidays.
The policy of inspection the product
The customer will receive the product packed in boxes.
The customer has the right to open the boxes and check that he receives the product in a good condition.
The customer must sign off a copy of the invoice and write that he received the order in a good condition.
The customer has the right to send the product back with the same agent if the items are broken or have any manufacturing defects.
Our Returning Policy
Our return policy is valid for 14 days from the day you receive your item.
We will return or exchange the product only if the product is in a re-saleable condition.
Item(s) purchased on Lecicofortrading.com may be returned and/or exchanged by taking it directly to the nearest branch or you can send it back with the agent at the same moment of receiving after paying shipping fees.
In case the customer’s location is outside the covered areas for the free delivery the customer will need to pay the shipping fees.
In case of returning or exchanging the product, Please visit the nearest branch
Please make sure to keep the invoice you received with the order as it’s important for return or exchange and guarantee.
Products can be returned if they do not meet the specifications mentioned on the site.
In case the customer receives the item broken or have any manufacturing defects, we will change the item for the customer for free without any extra fees.
The product is not entitled to return in case of defects resulting from misuse.
Paid amounts are refunded in the same method of payment: cash in case of cash payment or transfer to the Visa account in case of payment with Visa.
In the case of purchasing with Visa, the amount paid will be refunded within 14 working days from the issuance of the product inspection report, by transferring the amount to the Visa account.
